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It’s All About The People! (3hrs)
Finding your inner superhero.
 
We all have our strengths (our superpower) we just need someone who cares enough to find it and channel it.
· Finding ways to always motivate your staff so that they continue to take care of the residents, 
prospects and each other.
· How to actually get positive reviews and how to respond to those that are negative.
· Customer service stats that have dwindled due to the pandemic – have we become lazy?
· Building rapport and making that great 1st impression so that when we are short staffed or we are overwhelmed, our residents are more forgiving.

It’s All About The People! (3hrs)

$45.00Price
Quantity
Michelle Molinaro

Michelle graduated from the University of Kansas with a Bachelor’s in Psychology. She began her career in property management in 1996 as a Leasing Consultant for Trammell Crow Residential Services in Overland Park, KS. In 1997, she was presented with the National Achievers Circle award in Chicago, IL. One year later, all Trammell Crow properties in Kansas were sold to AMLI Residential. After 2 years of leasing with AMLI, she was promoted to Leasing Manager in 1998 and soon after, received the regional Leasing Consultant of the Year award.

In 1999, Michelle was promoted to Regional Activities Director in KS and was responsible for all volunteer projects, resident activities, employee activities and company events. She was team captain for Race for the Cure walk, benefiting the Susan G. Komen Breast Cancer for several years, recruiting walkers, and raising thousands of dollars. Under her direction, AMLI proudly won “Best Community Events” at the annual Crystal Merit awards- Apartment Association of Kansas City (AAKC) 6 years in a row. In 2000, Michelle also won a “High Achievement” and “Unsung Hero” award followed by the National “Spirit of AMLI” award in 2005.

Michelle served on AAKC’s public relations and volunteer committees for several years. In addition, she served as the head of AMLI Culture Club committee for 4 years, a regional focus group for employee recognition and retention. Michelle is a consultant for Greystar KC as a Management Liaison.

 

Michelle coordinated the training division of Savvy property solutions for over 15 years.  She resides in Leawood, Kansas with her husband, Adam, and their boys, Jacob and Asher. 

© 2023 by Michelle Molinaro Training

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