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Mystery Shopping
Used as a training tool, mystery shopping is a way to evaluate community personnel in their sales presentation and adherence of company policies and procedures. Our shopping evaluation has been carefully designed to provide the onsite Leasing Consultant with valuable insight into strengths and opportunities. It can also provide a platform for ongoing training, employee incentives and recognition programs. Your employee will be evaluated on the telephone, as well as on the onsite presentation and our evaluation will be sent in a timely manner. The mystery shopping team at Savvy Property Solutions is local, carefully chosen and personally trained by us. Our goal is for you to know and understand the experience of your customer and to make your property stand out.
 
**Available in the Kansas City Metro only**
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If you have a flexible schedule and are interested in performing shopping evaluations in the Kansas City area, e-mail us for more information.

Mystery Shopping

$110.00Price
Quantity
    Michelle Molinaro

    Michelle graduated from the University of Kansas with a Bachelor’s in Psychology. She began her career in property management in 1996 as a Leasing Consultant for Trammell Crow Residential Services in Overland Park, KS. In 1997, she was presented with the National Achievers Circle award in Chicago, IL. One year later, all Trammell Crow properties in Kansas were sold to AMLI Residential. After 2 years of leasing with AMLI, she was promoted to Leasing Manager in 1998 and soon after, received the regional Leasing Consultant of the Year award.

    In 1999, Michelle was promoted to Regional Activities Director in KS and was responsible for all volunteer projects, resident activities, employee activities and company events. She was team captain for Race for the Cure walk, benefiting the Susan G. Komen Breast Cancer for several years, recruiting walkers, and raising thousands of dollars. Under her direction, AMLI proudly won “Best Community Events” at the annual Crystal Merit awards- Apartment Association of Kansas City (AAKC) 6 years in a row. In 2000, Michelle also won a “High Achievement” and “Unsung Hero” award followed by the National “Spirit of AMLI” award in 2005.

    Michelle served on AAKC’s public relations and volunteer committees for several years. In addition, she served as the head of AMLI Culture Club committee for 4 years, a regional focus group for employee recognition and retention. Michelle is a consultant for Greystar KC as a Management Liaison.

     

    Michelle coordinated the training division of Savvy property solutions for over 15 years.  She resides in Leawood, Kansas with her husband, Adam, and their boys, Jacob and Asher. 

    © 2023 by Michelle Molinaro Training

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